Our Policies
Late and Excessive Cancellations
We reserve the right to charge the full cost of the session if any cancellation is made less than 48 hours in advance.
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If excessive cancellations are made (even with advanced notice) this could result in:
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Regularly scheduled (i.e. weekly, etc.) sessions being removed from the schedule. The family will only be able to schedule sessions a maximum of 24 hours in advance.
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Termination of services.
Payment
Payment is processed through the business platform Stripe. You do NOT need to make an account with Stripe.
Clients will be added as a customer before working with Kyle. They will pay the first session within 48 hours of receiving the invoice via email. Stripe will store this payment method used for the first session.
Clients will be automatically charged via their stored payment method in Stripe after each subsequent session (usually the same day the session occurs).
We do not charge sessions in advance.
Any prior sessions must be paid before the next session. Failure to do so will cause following sessions to be cancelled.
Academic Dishonesty
Our services are not to be used for academic dishonesty. Suspicion that a student is trying to use our services to cheat or otherwise gain any unfair advantage could result in prompt termination of services.